![]() Kenya Airways is known for having many connections with other airlines, such as KLM, which owns part of the company. Economy will provide you with standard benefits like snacks, drinks, and access to the plane’s entertainment system, while Business comes with a larger seat that provides more legroom, priority check-in, priority boarding, access to the airline lounge, and a gourmet meal. When you decide to travel with Kenya Airways, there are two classes for you to choose from, which are referred to as Economy and Business. If you would rather go somewhere in Asia, popular choices are Thailand, India, and China. For those that would like to visit Europe, you can choose from places like France, Switzerland, and the United Kingdom. On the contrary, I being a black man of African descent who had paid an additional premium for his seat, I was completely ignored and told to settle for what I got.Īlthough this airline is based in Kenya, it offers flights to a variety of destinations across the world that are located in 41 different countries. Not only was he moved around to make sure he was comfortable (free of charge) but all his complaints were resolved immediately without any hesitance. Biasness / Inequality / Prejudiced Behavior: The Caucasian/ White male was treated with more favor. Assuming that I am comfortable with having to either keep alerting the flight attendant or relying on my wife’s seat to perform some of the functionality I may need is ridiculous. Below Par Customer Service: Do not debilitate a customer’s request especially when a paid for service is not delivered – regardless of skin color. If a seat is defective and is paid for, the airlines should work out a way to either refund the customer or move the customer to a better seat – regardless of skin color. Charging for a broken seat: Kenya Airways should not charge for a defective seat. In summary, below are the reasons for the low rating: 1. Please note, all the charging plugs were not working for the three seats. Alarmed by this, he went ahead and flagged one of the flight attendants who without wasting any time acted astonished and as fast as lightning was able to find him a better seat a few rows in front. During this conversation, he noticed that the charging docks were not working and he needed to charge his iPad to watch his Netflix show (it was on pause). He went ahead to politely tell me that he had been moved from a seat in the back by one of the flight attendants and had not paid any extra fees. In the process of having this conversation I asked him if he had paid for his seat. ![]() After this I engaged in a conversation with a passenger (Caucasian / White male) who sat next to me on the aisle seat. I was surprised by the response that she gave as it felt like my comfort and request for a service that I paid for was undermined, but nonetheless I opted to play it nice and kept my calm. I proceeded to alert a flight attendant that the controller was missing and she politely responded to me by telling me if I need anything, to use my wife’s seat controller (on the window seat) to call for assistance and I would be assisted accordingly. ![]() However, upon settling down in the middle seat, I noticed that the controller had been ripped off meaning I would not have access to some of the seat functionalities like the individual lighting etc. ![]() To begin with I had paid an extra $60 each for premium seats (me and my wife) in economy aisle 15 (B & A). However, the return flight was beyond disappointing. First flight from New York to Nairobi was uneventful with no issues. I booked a round trip flight and boarded a Kenya Airways trip from New York (JFK) to Nairobi (JKIA). ![]()
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